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Legal advice is very important. Sarbanes-Oxley (SOX) Measures Dr. Robert Kaplan and Dr. David Norton of the Harvard Business School are the originators of the “balanced scorecard” approach. This approach is now found in many major corporations and some government agencies as well. The balanced scorecard approach is customized for specific companies, but includes four major measurement topics: Balanced Scorecard Measures ■ The learning and growth perspective ■ The business process perspective ■ The customer perspective ■ The financial perspective Although the balanced scorecard approach is widespread and often successful, it is not a panacea.

Here too, measurement can lead to progress and the lack of measurement can lead to expensive mistakes. Methodologies and Tools The labor content of software projects is extraordinarily high. Very few artifacts require as much manual labor as a large software system. Many software methodology, tool, language, and technology vendors claim to displace human effort through automation with 10- or 20-to-1 improvements in productivity. Are such claims justified? Generally, they are not. Only companies that measure software productivity and quality can find their way through the morass of conflicting assertions and pick a truly effective path.

Let us consider each of the seven in turn. Applied Software Measurement Measurement is the basis of all science, engineering, and business. Unfortunately, software developers lagged far behind other professions in establishing both standard metrics and meaningful targets. The phrase “applied software measurement” refers to the emerging discipline associated with the accurate and meaningful collection of information that has practical value to software management and staffs. The goal of applied software measurement is to give software managers and Introduction 3 professionals a set of useful, tangible data points for sizing, estimating, managing, and controlling software projects with rigor and precision.

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